Privacy Policy

SignalLine ("we", "us", "our"), based in England, is the data controller for the personal data described in this policy. This policy explains what we collect, why, and what rights you have over it.

1Data we collect

Data	Source	Why we collect it
Telegram user ID and username	Telegram, when you link your account via /start	To identify your account and grant/revoke access to the correct tier channel
A one-time link token	Generated by us at checkout	To securely connect your website purchase to your Telegram account
Subscription tier, status, and dates	Generated by us	To manage active access, renewals, and expiry
Payment reference / order ID	NOWPayments (our payment processor)	To confirm and reconcile payment; we do not receive or store your wallet address or private keys
Referral code and referral relationships	Generated by us / entered by you	To operate the referral reward programme

We do not collect your name, home address, or payment card details. We do not have access to your Telegram messages beyond the commands you send directly to our bot.

2How we use your data

• To create and manage your subscription and grant Telegram channel access
• To send you service-related messages via Telegram (payment confirmation, renewal reminders, referral rewards)
• To detect and prevent fraud or abuse of the referral programme
• To maintain records required for accounting and tax purposes

We do not use your data for targeted advertising, and we do not sell your personal data to third parties.

3Who we share data with

We share limited data with the following third-party processors, each acting under their own privacy policy:

• Telegram — to deliver messages and manage channel membership
• NOWPayments — to process cryptocurrency payments and confirm transaction status
• Supabase (our database provider) and Railway (our hosting provider) — to store and run the Service

We do not share your data with Kraken or Twelve Data — those are used only to retrieve public market price data and never receive any information about you.

4Data retention

We retain account and subscription data for as long as your account is active, and for a reasonable period afterward to meet accounting, tax, and fraud-prevention obligations (typically up to [6 years, per UK record-keeping requirements]). You can request earlier deletion — see Section 6.

5International transfers

Our hosting and database providers may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses, as required under UK GDPR.

6Your rights

If you are in the UK or EEA, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data, subject to our legal retention obligations;
• object to or restrict certain processing;
• lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.

To exercise any of these rights, contact us at info@signalline.co.uk.

7Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS) and access-controlled databases. Payment webhook requests are cryptographically verified to prevent tampering. No system is completely secure, and we cannot guarantee absolute security of data transmitted to us.

8Children's privacy

The Service is not intended for anyone under 18. We do not knowingly collect data from minors.

9Changes to this policy

We may update this policy from time to time. We will post the updated version at this URL with a revised "last updated" date.

10Contact

For any privacy questions or to exercise your data rights, contact info@signalline.co.uk.